As an industry staple, AOE/COE investigations cover a wide range of services, including recorded statements, record retrieval, person locates, scene investigations, and a myriad of additional services. Investigations will be tailored to the specifics of each case and client requests. In particular, DigiStream® weaves its capabilities into each AOE/COE investigation, performing background and social media screens on the claimant prior to obtaining a statement so any inconsistencies can be addressed in the context of the claim file.
AOE/COE investigations are perhaps one of the best tools in a proactive claims adjuster’s toolkit, as additional services such as Surveillance, SocialPro PLUS® or Medical Sweeps can be completed with a higher chance for success based on the information gathered during the investigation. Successful and in-depth education on the claims process is required of every AOE/COE investigator who works for DigiStream®.